Senior ServiceNow Software Engineer

POSITION SUMMARYWe are looking for a fun and energetic individual looking to work for the worlds’ largest commercial real estate company. CBRE dominates every aspect of commercial real estate, from brokerage and asset services to property development and management. This candidate must have experience with ServiceNow, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global D&T organization.

JOB DUTIES:Responsibilities for this position include but are not limited to:
* Under broad direction provide development, support, and administration of CBRE’s global ServiceNow platform.
* Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues. Document reproduction steps and generate defect reports.
* Create documentation on various system and business processes.
* Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
* Analyze system processes and develop enhancements to improve user experience and general system usability.
* Perform functional testing of system applications and updates/enhancements.
* Work with users to fully utilize the ServiceNow product suite.
* Analyze and validate data for successful migration between instances.
* Process and prepare data for uploads to systems during implementations.
* Ensure appropriate approvals for user access requests and assist in maintaining security of the system applications being supported.

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and EXPERIENCE
  

Bachelor's degree (BA/BS) in a related field such as information systems, mathematics, or computer science or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically has 3-5 years of relevant work experience. Consideration given to equivalent combination of education and experience.

* Bachelor's Degree in a relevant field of work or equivalent work experience.
* Typically has 3-5 years of relevant experience.

* Minimum 5 years of ServiceNow development, configuration, integration, and administration experience in large, complex environments.
* Strong working knowledge of the following ServiceNow components:
* IT Service Management
* Security Operations
* IT Operations Management
* IT Business Management
* Governance, Risk, & Compliance
* Minimum 3+ years of development/scripting experience with HTML, JavaScript, Angular, Jelly, PowerShell, PERL. 
* Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective solutions.
* Proven history of providing technical support during all phases of project delivery. Including, but not limited to: development of project estimates, documentation of requirements, solution design review, documentation creation and review, and peer code reviews
* Knowledge of service oriented architecture design and development and web service integration (REST, SOAP)
* Demonstrated experience with ServiceNow authentication against LDAP and ADFS.
* Experience in developing and implementing custom applications on the ServiceNow platform.
* Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
* Excellent interpersonal communication skills and the ability to work well with business partners
* Excellent analytical and problem solving skills
* Ability to work independently and manage multiple task assignments

Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans
JOB REQUIREMENTS: 

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