Sr. IT Engineer, macOS

Join a Team that Lives to Improve Lives

People come to Genentech from across disciplines and across the world to solve our most challenging medical conditions. You’ll find inspiration in our passion for biotechnology, our purpose to positively impact the lives of millions of patients and our dedication to our people. Joining Genentech means being part of a tradition of inquiry that will change the world. It means embracing our failures as much as our successes. It requires a willingness to look beyond the edge of what's possible. And a focus on doing the day-to-day work that makes great science happen.

The following opportunity exists in our South San Francisco, CA headquarters:

Sr. IT Engineer, macOS

Description

As a Sr. IT Engineer, you will be part be part of the End User Engineering Global Team. The team is made up of approximately twenty professional distributed around the globe. The team has a variety of background and expertise within the End User area (Client Platform, Mobility & Unified Communication Collaboration). The team is faced with complex issues and needs, where analysis of situations or data requires an in-depth evaluation of variable factors, including technology dependencies, inter-organizational impact, and systems thinking approaches.

You will contribute and technically lead challenging projects which require deep technical knowledge and infrastructure engineering skills. You will be accountable and responsible for decision-making in technical design, build and testing, in the context of the projects /activities to which you will be assigned. You will exercise sound judgment, balanced with an effective consultative engagement of key stakeholders, in the methods and techniques chosen to obtain the desired results.

Your main responsibilities will be:

• Contribute to determining success criteria for the evaluation of promising solutions/technologies via Proofs of Concept (PoCs) and feasibility studies as they relate to meeting Roche’s business needs.

• Architect, design, build, test, and deploy (first-time) integrated, resilient and reliable solutions in multiple solution areas across the entire End User space.

• Manage small-to-medium sized technical teams for specific objectives in medium-to-large initiatives (projects, lifecycle work, PoCs, etc.) and to provide the expert guidance required to drive technical developments in these initiatives.

• Map the technology roadmaps into portfolio projects/activities and to estimate resources, dependencies, risks, and timelines required to deliver these projects/activities successfully.

• Contribute and/or write position papers, white papers, best practices and use cases for their infrastructure solution space.

• Passion for staying abreast of operational challenges and opportunities related to End User solution space

• Ensure solutions implemented fit within the Quality/Regulatory standards, as applicable.
  

This position is not eligible for relocation.

Who You Are

• 6+ years experience of supporting macOS in one or more multinational work environments as an Engineer in End User solutions

• Have a CCA, CJA or CCE Certificate or equivalent experience

• Fluent in speaking and working English (this is mandatory for us), and if you are able to communicate in German, Spanish or Chinese (Mandarin). We will appreciate this as a plus.

• Proven project and time management skills

• As result of working in a global organization some travel will be required, and ability to work across multiple timezones, including some on-call and extended hours work will happen. That's why we offer flexibility

• In depth knowledge in at least two technology areas within their Infrastructure Solution space and a working knowledge of a majority of the solutions in their space. They have a detailed understanding of how the IT infrastructure in their areas of responsibility impacts the respective business processes.
  

You must also have in-depth experience in:

• Implementing and architecting information systems and specifically at least 5+ years around macOS in the enterprise

• Troubleshooting macOS and all the technologies it uses. (DNS, DHCP, Wireless and Wired Networking, TCP IP)

• macOS: Hardware troubleshooting, Software distribution, Imaging deployment Settings Management (MDM/MCX)

• Jamf Pro/Casper and/or MDM processes and tools

• Bash Scripting

• Apple enterprise services, including APNs, App Store, Apple Software Update, DEP, VPP

• Training end users and fellow tech support resources
  

Plus:

• Experience with Swift, Python or Ruby

• Advanced Excel / Google Spreadsheet capabilities for data analysis (Pivot Tables / Pivot Charts / Dynamic Ranges)

• Healthcare/Pharma industry experience is a plus

A Job with Benefits Beyond the Benefits

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

Apply Link: https://www.gene.com/careers/d...