Recruiting Services Manager

The Sourcery

About Us:

At The Sourcery, we're changing the way the recruiting industry works for the better. We help rapidly growing tech companies with our on-demand Recruiting-as-a-Service model, partnering with cutting edge startups to find and hire the talent they need to quickly and successfully grow. We’re innovating within the recruiting industry, working with exciting companies and delivering a superior experience to both the candidates we work with and the companies we help scale.

This is not just a numbers game for us, it's about giving good advice to the companies we work with and the candidates we place - we are a Talent Partner looking beyond the headcount into the future of our client’s hiring needs.

The role:

We are looking for a Recruiting Services Manager who will be responsible for ensuring client, req., and team success. This includes building and maintaining effective relationships with clients, building and managing a team of skilled contract and full time recruiters, filling role on time and on budget, all while representing The Sourcery in a focused and professional manner at all times.

Utilizing the support of Recruiters, Senior Recruiters and others, you will develop and lead recruiting strategies that will drive customer success and satisfaction. Recruiting Services Managers ensure candidates are supported through each client’s interview process by training for best practices and measure success againsts data-driven metrics, providing an excellent experience for candidates and clients.

What you’ll own:

• Client & Account Management
  • Onboard new roles and clients, including traveling to onsite onboarding meetings, drafting onboarding materials, assigning reqs. to team members, etc.
  • Schedule and drive weekly client check-ins to ensure roles are on track and expectations are being met.
  • Troubleshoot client and req. level issues with the focus being the successful retention of assigned clients and reqs.
  • Develop and support initiatives with the Director of Accounts to achieve customer satisfaction and successful recruiting practices.

• Team management, leadership and mentorship

• Manage, train and develop a team of Recruiters and Senior Recruiters to ensure the delivery the highest value recruiting service.

• Maintain accountability for effectiveness of your personal and direct report’s recruiting work on all clients assigned to you and the Recruiters in your team

• Measure and track personal and team metrics to ensure progress towards development milestones

Other duties

• Internal hiring:

• Recruiting Services Managers will be vital to the hiring of Recruiters and Contract Recruiters, supporting the growth or advancement of his/her team members

Our ideal candidate:

• 5+ years of recruiting industry experience - Agency and In-house experience preferred
• 3+ years of successfully managing clients and accounts in a service based industry
• 3+ years of experience successfully managing a partially distributed team, as well as virtually managing remote clients highly preferred
• 2+ years of mentorship and team management experience required
• Demonstrated success and experience in phone screening, reviewing applicants, and sourcing, particularly on advanced, technically complex, and hard-to-fill roles
• Positive, self-motivated attitude
• Deals with confidential information and/or issues using discretion and good judgment