Senior Cloud Solutions Engineer (CDN Specialist)

Senior Cloud Solutions Engineer (CDN Specialist)

Tencent Cloud is seeking an experienced technical Senior Solutions Engineer (or Pre/Post-Sales Engineer) with extensive CDN experience, to join our Global Cloud Team in Claremont, CA. Working closely with Sales, you will apply your existing CDN and edge cloud experience, to work with customers and partners, to meet specific project goals. As a member of the Solutions Engineering Team, you will develop a deep understanding of Tencent Cloud services (first focusing on CDN), maintain strong relationships with internal product, engineering, and support teams, and contribute to product innovation.  You will also proactively work with teams in both China and the US to resolve all escalated cases, and ensure services are successfully delivered at all times.

The successful candidate will demonstrate that he or she thrives in a self-starter environment, and will have a proven track record in engaging clients, to successfully deliver public facing production Cloud based solutions.

Duties and Responsibilities: 

• Become a Subject Matter Expert (SME) in the Tencent Cloud Services Platform
• Remove Sales obstacles by providing internal consulting, training, and knowledge support
• Partner with Sales to build long-term account relationships, that deliver ongoing business value
• Develop Tencent Cloud based demonstrations, and solutions that successfully meet customer requirements
• Collaborate with internal Product and Engineering teams to diagnose and resolve problem cases
• Contribute to solution design, technical documentation, and compete awareness within the Solutions Team

Who we are looking for...

You love the internet! More importantly, you like understanding how the internet works, finding solutions and you are always up for a challenge. You enjoy connecting with customers and finding ways to improve their business.

You are knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind.

You are positive by nature and are also a great team player; dependable and autonomous.

Requirements

• Bachelor degree (or higher), with exposure to computer science, math, engineering, or equivalent practical experience
• 3+ years’ experience in a Solutions Engineering or Pre/Post-Sales role, or demonstrated success in a related field
• Experience with physical and virtualized infrastructure, operating systems, and software configuration
• Experience with CDN/web caching, large file download, HTTP headers, and HTTP debugging tools
• Exposure to DNS, load balancing, HTTP web applications, mobile apps, and live streaming (audio/video)
• Experience in A/B testing, HTTP application and network performance analysis, and technical report writing
• Awareness of cloud compute cost models, network topology, platform services, and common storage option
• Awareness of Amazon Web Services (AWS), Google Cloud Platform (GCP), and other cloud providers
• Overall technical savvy with demonstrated ability in work in a small team setting, owning complex technical projects with international scope
• Experience managing and collaborating on long-term implementation projects, with documented results
• Lateral and logical troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written

About Tencent

Tencent is a publicly traded company focused on bringing high-quality and engaging internet services and entertainment to its users. In China, Tencent is the largest publisher of online games and we work together with world-renown developers such as Activision, Epic Games, Halfbrick Studios, King, and Riot Games.

We are growing our U.S. offices in the Los Angeles and Silicon Valley area and looking for top talent to propel us forward. Combining the results-oriented nature of a startup with the resources of a profitable and leading internet company, Tencent America offers a unique opportunity for aspiring individuals to thrive.

We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Passion, Collaboration, and Innovation. We seek individuals who prosper and thrive in this type of environment, and also know how to have fun. We offer competitive compensation, fully paid health benefits, and opportunities for professional growth.

For more information about the company, visit our websites: 

Benefits Information: http://careers.tencent.com/global/us/Benefits.html

Product Information: https://cloud.tencent.com/