Technical Manager

JOB TITLE: Technical Manager

DEPARTMENT: BFA Interior Design

REPORTS TO: Chair, BFA Interior Design Director of Operations

POSITION OVERVIEW: Manage technical operations of the School of Visual Arts Interior Design department.

DUTIES & RESPONSIBILITIES:

Management and Planning:

• Oversee the day-to-day operation of department technologies.
• Manage support mechanism with SVA Network, Administrative Services to jointly manage server control.
• Manage and develop technical budget; create and oversee the department’s technical leases.
• Supervise part time technical staff; includes Systems Admin Assistant and Digital Assets Assistant.
• Manage design and production of departmental promotional materials such as: SVAID annual portfolio, exhibition flyers and various departmental initiatives.
• Manage design and implementation of all departmental online and multi-media projects including: department website, social communications and department educational technology.
• Manage and support department special projects, annual thesis and department exhibitions.
• Maintain positive and professional relationships with other departments acting as principal technology and communications liaison.
• Research technology and assert recommendations for classes, labs and administration.
• Conduct department surveys using direct communication and other survey tools.

Server, Network and Systems Administration:

• Recommend, plan and implement future computer technological departmental growth pertaining to networking, server and client systems.
• Develop, deploy and test server and local and networked client systems.
• Install, configure and maintain servers and related network hardware.
• Recommend and plan departmental network architecture and equipment needs.
• Coordinate with Director of Operations to analyze and evaluate networking, server and client system usage.
• Perform routine maintenance checks and update installs on servers, local and networked client systems.
• Establish security measures to protect systems and data from intrusion/unwanted data change.
• Supervise back up of Departmental digital assets.
• Supervise department keycard access system.

Technical Support & Maintenance:

• Address and solve student, faculty and staff issues in respect to desktop, software, hardware and peripheral equipment needs.
• Installation and maintenance of all software, hardware, and peripherals (printers and scanners).
• Provide computer hardware and software support for computer lab, print room, studio desktops, faculty, administrative staff and dept. chair.
• Propose and coordinate technical upgrades during annual departmental Capital Improvements.
• Enforce policies and procedures for computer lab, print room and studio desktops.
• Manage off-site equipment repairs.
• Coordinate with IT department for advanced hardware and software troubleshooting.
• Assist students and faculty with questions related to web-specific class projects and related technologies.

Departmental Support:

• Manage a digital archive and database of all matriculated student and alumni class work.
• Support department CIDA accreditation process.
• Liaison with outside vendors and coordinate with director of operations on purchase requests.
• Coordinate departmental support with staff from various administrative and educational departments in the college.
• Maintain repair records, inventories of hardware/software.
• Maintain an organized and clean workspace.
• Attend weekly meetings with director of operations and department chair.

Training:

• Conduct workshops for incoming students on computer lab, print room and studio desktop policies and procedures.
• Train and supervise work-study assistants in hardware/software installation, effective communication methods, general troubleshooting, promoting a more effective and efficient working environment.
• Conduct Technical workshops for department students, faculty and staff.

QUALIFICATIONS:

• Bachelor’s degree required, Master’s degree strongly preferred.
• Excellent management abilities, communication skills and the ability to multi-task.
• Strong interpersonal skills; must be able to represent the college and the department in a professional manner.
• Knowledge of Windows OS and Windows Server required; knowledge of Apple OS systems a must.
• Essential skills include creating system images, resolving hardware and software conflicts.
• Knowledge of standards-based web design methodologies and technologies.
• Ability to troubleshoot software and hardware a must.
• Working knowledge of all Adobe Creative Cloud, Lightroom, AutoDesk Design suite, I.e. AutoCAD, Revit, 3-DMax, Rhino Software.
• Design or creative production background and knowledge of technology trends and ongoing developments in the design art field a plus.
• Ability to work independently be detail oriented, and understand basic design principles.
• Diplomacy and professionalism when working with individuals via e-mail, over the phone, and in person.
• Must be a team player with the ability to identify issues and be proactive in driving solutions.
• Excellent communication skills and the ability to work with students and faculty to resolve problems.
• Excellent time management and organizational skills.
• Available to work scheduled department evening events.
• Flexible with one’s work schedule (Schedule is subject to change).