IT Network, Infrastructure, & Security Manager (Manager) (SF or Sac) (JO#4498)

JOB TITLE:  MANAGER
ADVERTISING TITLE:  IT NETWORK, INFRASTRUCTURE, & SECURITY MANAGER
LOCATION:  SAN FRANCISCO, CA  --OR--  SACRAMENTO, CA
JOB OPENING: 4498

OVERVIEW
The Information Technology Office is responsible for assisting the courts in achieving the Judicial Council's technology objectives. The office is directly responsible for the development, acquisition, implementation and support of automated systems in the appellate courts, trial courts and the Judicial Council.  This position will provide management, supervision, and guidance to the network, infrastructure and information security units of the Information Technology Office.

This position manages the judicial branch telecommunication program, which is responsible for establishing and maintaining LAN/WAN standardization at courts throughout the state of California, performing annual hardware refresh initiatives, and providing security monitoring functions.  Additionally, this position serves as the primary information security resource for the Judicial Council, maintains the organization’s information systems security framework and other related documentation, and provides strategic direction in the creation and enforcement of information security policies.  Also, this position manages subordinate units that are responsible for providing network operational support for the Judicial Council, and program and product management oversight for core infrastructure technology including identity management, directory services, DNS, VPN, email, enterprise managed file transfer, and partner connectivity.

RESPONSIBILITIES
• Direct the day-to-day operations of the network, infrastructure and information security services and processes that has critical impact to the Judicial Council of California. 
• Manage the delivery of technology support services to the trial courts, Courts of Appeal, Supreme Court, and the Judicial Council of California.
• Manage the California Courts Technology Center (CCTC) network infrastructure program and ensure that it follows the network infrastructure standards and information security policies.
• Provide strategic direction in the creation and enforcement of information security policies. 
• Ensure that business operations comply with standards and procedures.
• Develop and implement unit goals, objectives, policies, priorities, and procedures for assigned programs.
• Provide vendor management of outsourced managed service providers.
• Manage information technology service support and delivery functions for the organization.
• Oversee IT service continuity management functions, to include the implementation of measures to ensure that IT services can be promptly restored after any disasters.
• Provide managerial oversight to the network infrastructure and security service unit.
• Oversee the development and implementation of policies, goals, objectives, procedures, and work standards.
• Execute the assignments of executive staff and the Judicial Council of California.
• Provide input to tactical, strategic, and long-range planning efforts.
• Prepare and administer the annual budget for the network infrastructure and security service unit. 
• Monitor and approve expenditures.
• Administer and oversee contracts and procurement activities.
• Determine and improve customer satisfaction levels as necessary.

QUALIFICATIONS
Minimum Qualifications
Bachelor’s degree, and five (5) years of professional-level analytical or managerial experience in network and information security functions at an enterprise level, including, but not limited to, program analysis, development, implementation, research, and advising, including at least two (2) years of supervisory experience.  

Additional directly related experience and/or education may be substituted on a year-for-year basis. 

OR

Two years in an exempt-level supervisor classification with the Judicial Council of California, or two years of experience performing the duties of a class comparable in the level of responsibility to that of an exempt-level supervisor classification in a California state government entity, and a) completion of training courses on topics related to effective supervision within 6 months of promotion; or b) one year of previous supervisory experience.

Desired Qualifications
• IT program management experience.
• Experience in the development, oversight and execution of budgets for complex IT programs in the $1.0 - $5.0 million/year range or above.
• Experience with service implementation and outsourcing.
• Experience with the development Request for Proposals (RFPs); vendor selection and negotiations; the development of Statement of Work (SOW) documents, Work Orders, and other contract documents; and ongoing vendor management.
• Experience in the selection, training, and mentoring of technical staff.
• Sound research and analysis skills.
• Excellent written and oral communications skills including the ability to present complex technical subjects effectively to all levels of staff, as well as to executives and judges.
• Experience working with NIST 800-53, FIPS, and/or PCI standards.
• Understanding of ITIL and information technology service management practices.

KNOWLEDGE
• Applicable federal, state, and local laws, codes, regulations, and/or ordinances; 
• Managerial and supervisory principles; 
• Principles, practice, and methods of assigned function(s) and/or unit(s); 
• Principles, practice, and methods of public and business administration; 
• Principles, practices, and methods of program administration and management; 
• Principles, practices, and methods of modern budgeting, procurement, and human resource management; 
• Principles and practices of strategic planning; 
• Conflict resolution and negotiation strategies;
• Principles of, and techniques for, preparing and delivering effective oral presentations; 
• Safe working practices, procedures, and regulations, as assigned; 
• Contract administration and service evaluation, as assigned; 
• Applicable work rules and policies; and 
• Applicable business equipment and desktop applications.

SKILL IN 
• Managing the interpretation and application of applicable laws, regulations, and standards; 
• Managing, supervising, evaluating, and motivating staff; 
• Strategic planning and the implementation of organization-wide policy objectives and directives into unit operations; 
• Managing the development and implementation of goals, objectives, policies, procedures, and work standards; 
• Managing standards and quality assurance;
• Providing mediation, negotiation and conflict resolution;
• Effectively collaborating with others; 
• Exercising business and political acumen;
• Exercising confidentiality; 
• Utilizing a computer, relevant software applications, and/or other equipment as assigned;
• Effectively communicating; and 
• Maintaining effective working relationships with colleagues, customers, and the public.

HOW TO APPLY
To ensure consideration of your application for the earliest round of interviews, please apply by 5:00 P.M. on Wednesday, September 27, 2017.  The position will stay open until filled. 

This position requires the submission of our Official Application and a Resume.

To complete an online application, please visit our website at www.courts.ca.gov/careers and search for Job Opening 4498.

To obtain a printed application, please download a copy from the Careers page on our website at www.courts.ca.gov/careers, and under the Special Access section, click on the Employment Application link.     
 
OR visit:
Judicial Council of California
Human Resources
455 Golden Gate Avenue, 5th Floor
San Francisco, California 94102-3688
415-865-4272 Telecommunications Device for the Deaf

Please refer to “Manager, Job Opening # 4498” on your application materials and all correspondence.
The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation.  Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260

OTHER:
Please note: If you are selected for hire, verification of employment eligibility or authorization to work in the United States will be required.  

PAY & BENEFITS
Monthly Salary Range:
$8,143- $12,215 per month

Some highlights of our benefits package include:

• Health/Dental/Vision benefits program
• 13 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• $130 transit pass subsidy per month
• Pre-Tax Parking Savings Program
• CalPERS Retirement Plan
• 401 (k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Long Term Care Disability (employee paid/optional)
• Group Legal Plan (employee paid/optional)

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The Judicial Council of California Is an Equal Opportunity Employer
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Supplemental Questionnaire For Manager – Information Technology (Job Opening #4498)

To better assess the qualifications of each applicant, we will review your responses to the following questions.  Please indicate for which employer you performed these functions.  Your answers should not exceed a total of three pages.

1. Please list your experience in an information technology security role.

2. Please provide a summary of your role in supporting and managing diverse and complex LAN/WAN infrastructure.

3. What size budgets have you been responsible for and what was your role in budget development and execution.

4. Provide an example of when you presented a highly technical concept to non-technical staff.