Customer Support Specialist

Why TrueAccord?

Debt collection is broken. Every year, 77 Million Americans have experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive.  That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We deploy technology, machine learning, and data science to innovate and optimize how debt is collected. Come join our team and disrupt a multi-billion dollar industry that’s been waiting for change.

The Role:

We are looking for a highly motivated Customer Support Specialist to join our growing FinTech startup. Our Customer Support Team plays a key role in the success of the business; ensuring that our customers receive the best possible experience in accordance with our mission statement. In this role, the ideal candidate will work closely with all TrueAccord teams to improve our platform by defining internal processes and providing valuable feedback on product performance. Come join a fast growing startup with lots of opportunity for professional development.

The Customer Support Specialist role reports directly to the Manager of Operations.

Requirements:

• 4-year degree or equivalent experience

• Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner, primarily by phone and email.

• Able to work well under pressure and can handle difficult situations with a calm and empathetic approach, as well as meet daily and weekly goals.

• Self-motivated and resourceful: you are a problem solver with a can-do attitude.

• Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, multi-faceted environment.

• Keen interest in human behavior and the underlying factors that inform the decision-making process.

• Empathy; attentive to the needs and concerns of our customers while striving to provide the best possible experience to our users.

• A strong understanding and appreciation of TrueAccord’s mission statement.

Bonus Points: (optional)

• Bilingual in Spanish and English.

• Strong negotiation skills.

• Prior experience in customer service.

• Familiarity with debt collection related legislation (FDCPA, TCPA, FCRA, etc.).

*This is an hourly contract position with the possibility of transitioning to a full-time (permanent) hire. TrueAccord offers opportunities for professional growth and skill development. Specialists who deliver results and exceed expectations will have the opportunity to advance quickly. Join us and make a big impact on a growing team.

Benefits and Perks:

• Gain experience in a FinTech startup, located in downtown SF

• Partner with industry leaders in finance and technology.

• Weekly team lunches and happy hour

• Team building activities and social events.